Effective Date: August 4, 2026
At Kingdom Punch, customer satisfaction is our priority. Due to the custom nature of our services, please review our refund policy below.
Embroidery digitizing, vector artwork, and custom design services are created specifically for each customer. Because these are personalized digital products, refunds are generally not available once work has started or the completed files have been delivered.
We offer revisions if the delivered files do not match the instructions provided with your order. Please contact us within 7 days of receiving your files.
If there is an error caused by Kingdom Punch, we will correct the file at no additional charge. If we are unable to resolve the issue, we may offer a partial or full refund at our discretion.
Custom patch orders are made specifically to your design and specifications. Once production begins, they cannot be canceled or refunded unless the product arrives damaged, defective, or incorrect.
Refunds will not be issued for issues resulting from:
If you are accidentally charged more than once for the same order, we will promptly refund the duplicate payment after verification.
Approved refunds will be issued using the original payment method. Processing times depend on your payment provider and may take 5–10 business days.
If you have any questions about this Refund Policy or need assistance with your order, please contact us:
